Help & Support
Frequently asked questions about bike-energy
Quick answers to the most important questions about e-bike charging, installation, and our charging solutions
E-Bike Charging Stations in General
Yes. The bike-energy charging stations have been specifically designed for outdoor use and for installation at public, tourist, and commercial locations, since charging e-bikes with a home charger outdoors is not permitted or intended. For this reason, special e-bike charging stations are needed to enable safe and standards-compliant charging in public spaces.
An e-bike charging station is a charging infrastructure specifically designed for charging electric bicycles. bike-energy offers e-bike charging stations for hotels, restaurants, municipalities, tourist regions, businesses, and public spaces.
The bike-energy charging stations allow multiple e-bikes to be charged simultaneously and are designed for use in public, semi-public, and commercial settings. Depending on the location and requirements, the following models are available: TOWER, LINE, and POINT available.
At a bike-energy charging station, the e-bike is connected to the charging station using a compatible bike-energy charging cable. The e-bike's own charger is not required.
Depending on the model, multiple e-bikes can be charged at the same time. The charging stations are designed for different applications and various e-bike systems.
The bike-energy charging stations are compatible with a wide range of e-bike systems. Using various bike-energy charging cables, you can charge more than 35 different e-bikes from various brands and with different drive systems.
This makes the system particularly well-suited for public and tourist locations where bicycles from different manufacturers and models need to be charged simultaneously.
Yes. TOWER, LINE, and POINT allow multiple e-bikes to be charged at the same time.
The number of bicycles that can be charged at the same time depends on the specific model and the selected features. This means that bike-energy charging stations can be used for both individual charging points and high-traffic locations.
TOWER, LINE, and POINT can be used with various e-bike brands and systems. This is made possible by the bike-energy charging cable system, which offers a variety of cable options.
This is particularly important for hotels, municipalities, tourism businesses, and public charging stations, since e-bikes from different manufacturers are charged there.
E-bike Charging Stations for Hotels and Restaurants
For hotels, bike-energy offers three models: TOWER, LINE, and POINT are available. The most suitable solution depends on the location, the available space, the desired number of charging stations, and the layout of the outdoor area.
The charging stations can be installed, for example, in the entrance area, near bicycle parking areas, on hotel terraces, or at central locations throughout the hotel grounds.
For hotels, you can TOWER, LINE, and POINT be used. The appropriate solution depends primarily on the number of loading bays required and the spatial layout.
The TOWER is particularly suitable for Confusing locations, since its height makes it easily visible and easy to find. LINE and POINT are, on the other hand, given preference over well-organized, clearly structured charging stations used in situations where a compact and flexible solution is required.
An e-bike charging station can expand a hotel's range of services for e-bike guests and enhance its appeal as a bike-friendly accommodation.
More guests thanks to clear demand: E-bike riders specifically choose businesses with reliable charging infrastructure. Businesses that offer charging are visited more often—especially in tourist regions and by day-trippers.
Competitive advantage in a growing target audience: E-bike tourism is booming. With a professional charging solution, you can position your business early on as a modern, service-oriented company.
Longer length of stay = higher revenue: While the e-bike is charging, guests stay longer and spend more. In addition, e-bike riders often belong to a target group with high purchasing power that places a high value on comfort and service.
Making Sustainability Visible: You actively promote eco-friendly mobility and are able to communicate that—a clear boost to your image among environmentally conscious guests and a plus for your ESG and sustainability reports.
Visibility through integration with maps and apps: Businesses with charging infrastructure are listed on relevant e-bike maps and apps, making it easy for users to find them.
Guests can charge their e-bikes during their stay—for example, while they're checking in, eating, relaxing, or enjoying other amenities the hotel has to offer.
An e-bike charging station should be installed in a location that is as accessible and visible as possible and near a suitable bike parking area.
Suitable locations may include the entrance area, bicycle parking areas, courtyards, terraces, or other central areas of the hotel. The specific placement depends on the local situation and the intended use.
E-Bike Charging Stations for Municipalities
The following are suitable for municipalities: TOWER, LINE, and POINT. The right solution depends primarily on the layout of the space and its intended use.
The TOWER is particularly suitable for areas with poor visibility, where a standalone and easily recognizable charging solution makes sense. LINE and POINT are particularly suitable for Clearly arranged individual charging points and locations where a compact solution is needed.
The following are particularly suitable for public spaces: LINE and TOWER.
The TOWER is particularly well-suited for public areas with poor visibility. LINE It is suitable for well-organized charging stations where a flexible and space-saving solution is desired.
E-bike charging infrastructure provides clear, visible added value in public spaces and enhances the quality of the experience for visitors and residents alike. It makes town centers, squares, tourist attractions, and transportation hubs more appealing, thereby strengthening both the local experience and regional identity.
Well-placed e-bike charging stations specifically draw people to the places where life and economic activity are meant to take place—town centers, restaurants, retail stores, recreational facilities, and tourist attractions. Charging time becomes time spent in the area, and time spent in the area leads to higher foot traffic and additional revenue.
At the same time, e-bike charging stations enable active visitor and traffic management. Cities and regions can strategically direct the flow of people—for example, toward city centers, less-frequented areas, tourist attractions, or transportation hubs. This relieves pressure on hotspots and helps distribute visitor flows more evenly.
Professional charging solutions offer a clear competitive advantage, particularly in the growing e-bike tourism sector. Municipalities, regions, and businesses can use them to position themselves as modern, sustainable, and bike-friendly destinations, thereby strengthening their image over the long term.
In addition, e-bike charging stations increase the digital visibility of locations, as they become searchable on maps, in apps, and in navigation systems. At the same time, they contribute to climate, mobility, and location-specific goals and may be eligible for funding depending on the region. A professional, future-proof charging infrastructure also protects against the need for short-term retrofits and provides long-term planning certainty.
E-bike charging stations for public and tourist locations
bike-energy charging stations can be installed at numerous public and commercial locations. These include, among others, hotels, restaurants, municipalities, tourist regions, campgrounds, businesses, and public spaces.
The choice of model depends on the location, available space, the desired number of loading bays, and the intended use.
For tourism regions, come TOWER, LINE, and POINT are used. Which option is appropriate depends on the specific situation on site.
In central or high-traffic locations, the TOWER be a suitable solution. For clearly arranged individual charging points, you can LINE or POINT be used.
For restaurants, there are TOWER, LINE, and POINT are available. The selection depends on the available space and the number of e-bikes to be charged at the same time.
A clearly visible charging station can be placed right next to the restaurant, at a bike rack, or in a suitable outdoor area.
Products: TOWER, LINE, and POINT
TOWER, LINE, and POINT These are various e-bike charging stations from bike-energy, designed for different locations and usage scenarios.
Which option is right depends, among other things, on the location, available space, charging needs, and desired design.
The TOWER is a freestanding e-bike charging station for public, tourist, and commercial locations.
The POINT is an e-bike charging station designed for easy-to-navigate charging points and a variety of public, tourist, and commercial applications.
The LINE is an e-bike charging station designed for easy-to-navigate charging points and a variety of public, tourist, and commercial applications.
Costs and Purchase
In addition to the charging station itself, depending on the project, there may be additional costs for equipment, charging cables, installation, electrical connections, and other on-site requirements.
Therefore, when comparing prices, one should consider not only the purchase price of the charging station, but also the entire charging infrastructure required.
Choosing the right e-bike charging station depends primarily on the location, the available space, the number of e-bikes to be charged simultaneously, and the intended use.
For hotels, municipalities, tourism businesses, and public locations, bike-energy can determine the right solution based on individual requirements.
Charging cable
No. When charging at a bike-energy charging station, the e-bike's charger is not needed.
The e-bike is connected directly to the charging station using a compatible bike-energy charging cable. This means you can leave your own charger at home while you're out on a ride.
bike-energy offers more than 35 different charging cables for various e-bike systems and models.
Choosing the right charging cable depends on the specific e-bike or drive system. This allows e-bikes from different manufacturers to be charged using the bike-energy system.
E-bikes use different charging connectors and technical systems. With a variety of bike-energy charging cables, a single charging station can be used with a wide range of different e-bikes.
This is especially important at public and tourist locations where bicycles of different brands are charged.
Each charging cable has a locking ring through which you can insert a lock. Thus, the charging cable is secured against theft.
The battery can remain locked to the wheel during charging.
In each charging cable there is a data carrier (EEPROM) which provides the charging station with the identification.
The pin assignment of the connectors is also different.
Only when the correct battery is recognized by the charging station (voltage from the battery) the voltage-current for charging is switched on.
If the voltage and current from the battery and charging station are not within the specified corridor, the system switches off.
bike-energy charging system
The bike-energy system connects e-bike charging stations with compatible charging cables and digital solutions.
The system includes, among other things, the charging stations TOWER, LINE, and POINT, various charging cables, as well as digital services such as the bike-energy app and CONNECT.
Yes. bike-energy offers an app for e-bike riders. Among other things, the app allows users to access information about bike-energy charging stations and their locations.
The app helps e-bike riders find suitable charging stations while on a ride.
CONNECT is the online connection for your charging station. It enables automatic software updates for new features, charging systems, and bug fixes, as well as the provision of real-time statistics and error messages.
In addition, the charging station can optionally be listed in the bike-energy app and on the online map, so that users can easily find and use it.
General Questions
Detailed information on warranty and guarantee can be found here: Warranty.pdf and Declaration of liability
A full charge for an e-bike costs between €0.20 and €0.30. That's why e-bike charging is free at most bike-energy charging stations.
What requirements must be met on site for a bike-energy charging station?
As good as none! All bike-energy Charging stations are delivered pre-assembled. For an e-bike charging station, a 230V connection line must be available and for an electric car charging station, a 400V supply line.
In conjunction with the base plate (TOWER), the bike-energy Charging station can be easily installed free-standing. No foundation work, etc. is necessary. Just plug it in and you're done!
Can I start up the charging station myself?
To maintain the warranty, the charging station should be connected by an electrician/professional. You can continue to operate the charging station yourself.
How long does it take to charge an e-bike?
A complete (0-100%) charge is usually not relevant in practice. Your e-bike is charged at the bike-energy Charging station charged up to 2x faster than the conventional home charger. Usually charge approx 30% battery in 20 min.
Does the charging station switch itself off when the battery is full?
The charging electronics naturally detect when the battery of your e-bike is full and switches off independently.
Which e-bikes can be charged at bike-energy charging stations?
Basically, we have the right charging cable for all common types of e-bikes. You can find a list of these under the heading "Charging cable". We are constantly adding charging cables for new e-bike types to our range.
Can I charge my e-bike even in the rain?
All bike-energy Charging stations and the matching charging cables are completely weatherproof. You can charge without risk in any (rain, snow, ...) weather. Thus, there is no danger if it rains briefly and your e-bike hangs on a charging station.
Unfortunately, this does not work with the conventional (home) charger - these must not be used outdoors and in the rain.
Yes, TÜV report and certificate can be viewed via this link.
bike-energy Charging stations are all CE compliant and ISO 9001 tested.
You can download instructions here: Fix protective cap.pdf
Depending on the e-bike model and year of manufacture, charge bike-energy charging stations the e-bike up to 2 x faster as if it were charged with the home charging adapter. The charging times are therefore dependent on the model and age.
Yes, there is an app available in Google Play and in the App Store. Just search for 'bike-energy' there.
